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Performance Improvement (31)

Wiley Titles in Performance Improvement

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques

by Lorraine L. Ukens

February 2007, Paperback, Pfeiffer (E-Book also available)

US $50.00 Add to Cart

Beyond Transfer of Training: Engaging Systems to Improve Performance

by Mary L. Broad

September 2005, Hardcover, Pfeiffer (E-Book also available)

US $50.00 Add to Cart

Breakaway: Deliver Value to Your Customers--Fast!

by Charles L. Fred

April 2002, Hardcover, Jossey-Bass

Corporate Learning: Proven and Practical Guidelines for Building a Sustainable Learning Strategy

by Michael Dulworth, Frank Bordonaro

June 2005, Hardcover, Pfeiffer

US $47.00 Add to Cart

Creating a Reusable Learning Objects Strategy: Leveraging Information and Learning in a Knowledge Economy

by Chuck Barritt, F. Lee Alderman, Jr.

January 2004, Hardcover, Pfeiffer (E-Book also available)

US $70.00 Add to Cart

Engineering Effective Learning Toolkit

by Harold D. Stolovitch, Erica J. Keeps

August 2003, Loose-leaf, Pfeiffer

US $150.00 Add to Cart

Enneagram Personality Portraits, Improving Problem-Solving Skills Card Deck- Idealist Thinkers (set of 9 cards), Trainer's Guide

by Patrick J. Aspell, Dee Dee Aspell

January 1997, Paperback, Pfeiffer

Enneagram Personality Portraits, Improving Problem-Solving Skills Card Deck- Idealist Thinkers (set of 9 cards), Workbook

by Patrick J. Aspell, Dee Dee Aspell

February 1997, Paperback, Pfeiffer

From Training to Performance Improvement: Navigating the Transition

by Jim Fuller, Jeanne Farrington

April 1999, Hardcover, Pfeiffer

Front-End Analysis and Return on Investment Toolkit

by Harold D. Stolovitch, Erica J. Keeps

April 2004, Loose-leaf, Pfeiffer

US $150.00 Add to Cart

Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance

by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger

April 2006, Paperback, Pfeiffer

Gadgets, Games and Gizmos for Learning: Tools and Techniques for Transferring Know-How from Boomers to Gamers

by Karl M. Kapp

April 2007, Hardcover, Pfeiffer (E-Book also available)

US $55.00 Add to Cart

The Guidebook for Performance Improvement: Working with Individuals and Organizations

by Roger Kaufman (Editor), "Sivasailam ""Thiagi""" Thiagarajan (Editor), Paula MacGillis (Editor)

November 1996, Hardcover, Pfeiffer

Handbook of Human Performance Technology: Principles, Practices, and Potential, 3rd Edition

by James A. Pershing (Editor), Harold D. Stolovitch (Foreword by), Erica J. Keeps (Foreword by)

March 2006, Hardcover, Pfeiffer (E-Book also available)

US $90.00 Add to Cart

iLearning: Creating and Integrated Learning and Collaborative Work Environment

by M. Salisbury

December 2008, Hardcover, Pfeiffer

Improving On-the-Job Training: How to Establish and Operate a Comprehensive OJT Program, 2nd Edition

by William J. Rothwell, H. C. Kazanas

April 2004, Hardcover, Pfeiffer (E-Book also available)

US $60.00 Add to Cart

Intervention Skills: Process Consultation for Small Groups and Teams

by W. Brendan Reddy

May 1994, Paperback, Pfeiffer

Job Aids and Performance Support: Moving From Knowledge in the Classroom to Knowledge Everywhere

by Allison Rossett, Lisa Schafer

November 2006, Hardcover, Pfeiffer

US $58.00 Add to Cart

Mastering the Instructional Design Process: A Systematic Approach, 3rd Edition

by William J. Rothwell, H. C. Kazanas

November 2003, Hardcover, Pfeiffer

US $65.00 Add to Cart

Mastering the Instructional Design Process: A Systematic Approach, 4th Edition

by William J. Rothwell, H. C. Kazanas

August 2008, Hardcover, Pfeiffer

US $75.00 Add to Cart