Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Third Edition presents a quantitative approach to management-oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real-world examples, this timely new edition bridges the gap between statistical quality control and quality management.

Features include:

• With examples to demonstrate applications, this book presents foundations of modern quality control and improvements applicable to manufacturing and service industries.
• The aim of the book is to serve as both a valuable text for students interested in and as a reference for any professional responsible for quality control management in a manufacturing or service environment.
• It includes an expanded chapter on quality management practices, tools, and standards.
• There is new material on six sigma, gage repeatability and reproducibility, process capability analysis, control charts for short production runs, and quality costs, among several others; and an additional focus on quality control and improvement in the service sector.