Fundamentals of Queueing Theory, 4th Edition presents the analytic modeling of queues using up-to-date examples and detailed coverage of the fundamentals of analytic modeling. A fresh emphasis on telecommunications enlivens the text, and spreadsheet programs for Excel and Quattro on the related Web site will help you understand the sensitivity of waiting-line systems to parameter and environmental changes. New material and discussions on call centers, numerical techniques (such as TAM, TRM, and LC), and simulation have been added. Software programs for additional systems, mathematical details with numerical results, and intuitive arguments are also included.