 Seamless Government: A Practical Guide to Re-Engineering in the Public Sector
ISBN: 978-0-7879-0015-1
Hardcover
320 pages
September 1994, Jossey-Bass
US $40.00
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Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
