Preface.

General Introduction.

Structured Experiences.

A Note to My Teammate: Positive Feedback.

Career Visioning: Strategic Problem Solving.

Time Flies: Negotiating Personal Effectiveness Through Assertion.

Yours, Mine, and Ours: Clarifying Team Responsibilities.

People Are Electric: Understanding Heuristics in the Creative Process.

The Real Meaning: Creative Problem Solving.

Stating the Issue: Practicing "Ownership".

Organizational Structures: A Simulation.

The Hundredth Monkey: Shared Mind-Sets.

International Equity Claims Department: Designing Work.

Color Me: Getting Acquainted.

Zodiac for Trainers: Determining Competencies.

Instrumentation.

Consulting-Style Inventory: A Tool for Consultants and Others in Helping Roles.

Cultural Context Inventory: The Effects of Culture on Behavior and Work Style.

Empowerment Readiness Survey: Foundations for Total Quality.

Strategic Leadership Styles Instrument.

Professional Development.

The Dunn and Dunn Model of Learning Styles: Addressing Learner Diversity.

How to Make New Employee Orientation a Success.

Managing and Motivating the Culturally Diverse Workforce.

The Effective Use of Humor in HRD.

The Initial Interview: Assessing Client Needs.

Growing By Leaps and Bounds: Management Development Through Key Growth Experiences.

Sexual Differences in the Workplace: The Need for Training.

Stress-Management Training for the Nineties.